Unit Descriptions: We go to great lengths to provide detailed and accurate descriptions of units on their respective web pages. Please read the narrative on the pages and examine the photographs in the online slide shows a couple of times to assure that you have selected the unit that meets your needs. If uncertain, please e-mail us your question before making a reservation to avoid any misunderstanding.
Reservation Processing: Following the submission of a reservation, you will receive a confirmation email which contains a link to your reservation. Use this link to obtain reservation status information or to make payments. Our system permits multiple payees for any reservation.
Room Tax: The rates listed on our website are the rates charged for rental only. We are required to collect Room Taxes for the State of Maryland and the Town of Ocean City which have a combined rate of 10.5%.
Security Deposit: We collect a Security Deposit for all of our townhouses and regular condos. Security Deposits are included in the total payments required for the unit. Security Deposits are returned by mail following an inspection of the unit, unless there is a charge for damages..
Registration Fees: All of the high rise condo buildings collect a fee at the time of registration which is designated to support building amenities. Such fees are associated exclusively with these buildings and are not under the control of Ocean City Condos or our Property Managers. The fee is $25 for units at the Carousel, $30 for units at the Golden Sands; and $40 for units at the Sea Watch. This is a one time fee covering your entire rental party collected by Building Security when you pick up your parking pass.
Processing Fees: A processing charge of $35 is added to the cost of each reservation.
Pets: If it were up to us, all of our units would be Pet Friendly. Unfortunately, most of the Condo Associations impose rules which prohibit anyone but the actual unit owner from having a pet on the property. If you bring a pet to one of these properties, it is a violation of the Rental Agreements and grounds for eviction without refund. The individual unit web pages identify the pet policy applicable to the unit. The Parrot Isles Townhouses and the Jocelyn Manor condos all permit pets. Pets are prohibited at Golden Sands, Capri, Sea Watch, and the Carousel. (Note: Pets restrictions are not applicable to working animals such as seeing eye dogs.)
Smoking: Smoking is not permitted in any of our rental units - no exceptions. Guests violating this policy within any area of the condo or townhouse, including balconies, will be evicted and charged for all costs associated with fumigating the unit and/or any related damage.
Occupancy Limits: The occupancy limit for each of our units is posted right after the bedding description. If a unit has a posted maximum occupancy limit of six, this quite simply means that no more than six people may stay overnight in the unit at any time. If you anticipate having more than the posted maximum number of guests during any nite of your stay, reserve a larger unit. Exceeding the occupancy limit is a violation of the lodging agreement which will subject the party to potential eviction without refund.
Occupancy Restrictions: If a unit is rented as a family group rental, the adult(s) who made the reservation must be present each night of the occupancy unless prior arrangements acceptable to the owner/management agent have been made. If the unit has been rented to an unrelated group, only the individuals who have signed the Lodging Agreement may occupy the unit. Violation of these provisions may result in a cancellation of the Lodging Agreement and subject the guest(s) to eviction without refund.
Cancellation Policy: If you need to cancel a reservation, we will make every effort to book the unit to another party. If we are successful in booking the unit at the full price, all fees minus a 5% cancellation fee will be returned once all payments for the rental have been received. If the unit cannot be booked to another party, all deposits, except for the security deposit, will be forfeited.
Sheets and Towels: Sheets for all beds and bath towels, hand towels and face clothes for all guests are provided for all rentals made for the months of May through August.
Check Out Times: The check out time for most units is 10 AM. Since there is a narrow time window to service units between guests, it is extremely important that all belonging are removed from the unit by check out time.
Parking: All of our units offer off street parking in either a lot or garage on the property. Some units have assigned parking spots and for those you will be directed to park in a specific numbered space. Most units have open parking allowing you to park anywhere you wish other than in reserved or handicapped spaces. It is important that guests display the parking pass they received upon arrival in the manner instructed. Security guards are constantly checking the parking areas for individually parking illegally. If your parking pass is not visible from outside the car, you are parked illegally and may be subject to having your car towed off the property.
Check In Time: The normal check in time is from 2PM to 5PM. Guests will be provided with individual check in instructions, including late check in procedures, two weeks before scheduled arrival.
Computers: Most of our units have an operating computer and all have Wi-Fi service. These are offered for entertainment purposes only and are considered a convenience item. This means that the management company does not provide service or support for any computer problem. Consequently, if you need to have a computer available for work or just communication, we highly recommend that you bring along a laptop.
Check Out Actions: Cleaning crews have a limited amount of time to devote to the cleaning of each unit. In order to accomplish this, the guest must complete certain actions before departing. These include: spills inside the refrigerator must be cleaned up; all trash must be collected and removed from the unit, and all dishes must be done. If the crew must, for example, stay in the unit longer to finish the dishes, there will be a cleaning surcharge which will be billed to the guest.